 O’Bleness Memorial Hospital's goal is for you to be very satisfied with your hospital stay. We encourage you and your family to bring to our attention any concerns or problems you may have during your hospitalization. It is important that we know your concerns so that we can address them in order to improve our care and services. We also welcome your compliments and positive comments so that we can share these with our staff, volunteers and physicians.
Our Patient Relations Department focuses on improving our patients’ experiences and recognizing staff who have exhibited exceptional service to our patients and their families. Your comments will be most helpful and your concerns will be addressed. We offer several opportunities for you to share your experience at O’Bleness Memorial Hospital.
Patient Representatives
Patient representatives are available to address concerns you may have regarding your care, charges or services. Our patient representatives can explain policies and procedures as well as your rights and responsibilities as a patient. If you have any questions or concerns, please speak to your physician or nurse. If at any time while you are a patient in our facility you feel you are not being treated in a fair and concerned manner, please notify our Patient Relations Office at extension 9383 while you are a patient, or dial (740) 592-9206 after you go home.
Patient Survey
After discharge, a random number of patients will be contacted by telephone to ask for their opinions of our service. We hope you will take the time to answer a few questions, provide suggestions to improve service, or recognize helpful staff. You also may request a comment card from your nurse or by calling the Patient Relations Department at extension 9383.
Comment Cards
Visitors may address concerns by filling out a comment card located at suggestion boxes on all floors of the hospital or by stopping at the Patient Relations Office in suite 024 on the Lower Level.
Expressing Concerns
In conjunction with an accreditation process by the Joint Commission, the public may participate by scheduling a public information interview with the Joint Commission field representatives. If an individual believes he or she has pertinent and valid information about organization quality, safety-of-care issues and the safety of the environment in which care is provided, an appointment can be made to speak with a representative.
Requests for an interview must be made in writing and should be sent to: Division of Accreditation Operations, Office of Quality Monitoring, the Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181, or faxed to 630-792-5636, or e-mailed to complaint@jcaho.org.
Other Resources
If you wish to discuss your concerns with an agency outside the hospital, you may contact the Ohio Department of Health, Complaint Division, 246 North High Street, Third Floor, Columbus, Ohio 43266 or call 1-800-342-0553. If you have Medicare or Medicaid coverage, you may write Ohio KePRO, Rock Run Center, Suite 100, 5700 Lombardo Center Drive, Seven Hills, Ohio 44131 or call 1-800-589-7337.
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